TECHNICAL SUPPORT
Our operating principle is that each customer is assigned a separate support engineer. His duties include performing the following work under a contract on behalf of our organization:
- Performing scheduled preventive services without a preliminary call (at least once a month);
- Consulting on issues related to the operation of the application system by phone;
- Consulting on issues related to the operation of the application system at the user’s workplace (field service);
- Configuring the parameters of the system and application software of the user’s automated workstation;
- Ensuring the restoration of the operability of failed software products of information systems within 2 to 24 hours.
DISPATCHER
In order to get an answer to your questions or to leave a request for service or to conclude a contract, you can also contact the dispatcher by phone 8-812-716-60-38.
The dispatcher’s working hours are from 9 am to 6 pm on weekdays.